Quick Answer: Check your spam folder first, then verify your email address. UK/EU orders should receive confirmation same day (Orders placed before 3pm). North America orders may take 1-2 days.
Regional Shipping Email Timeline:
UK & EU Orders:
- Orders before 3 PM GMT/BST: Shipping email same day (2-8 hours)
- Orders after 3 PM GMT/BST: Shipping email next business day
- Weekend orders: Shipping email Monday
North America Orders:
- All orders: Shipping email within 1-2 business days
- 98% of orders: Receive confirmation within this timeframe
- Weekend orders: Emails sent Tuesday-Wednesday
Troubleshooting Steps:
Step 1: Check Spam/Junk Folders
- Look for emails from "Sure-Golf" or "support@sure-golf.com"
- Check promotions/updates tabs in Gmail
- Add our email to your contacts to prevent future issues
Step 2: Verify Email Address
- Check your order confirmation for correct email
- Common typos: gmail.co.uk instead of gmail.com
- Wrong email domain (yahoo instead of gmail, etc.)
Step 3: Regional Timing Check
- UK/EU: If ordered before 3 PM and no email by evening, check spam
- North America: Allow 1-2 business days before investigating
- Weekend orders: Don't expect emails until Monday/Tuesday
What We Can Do:
- Resend shipping confirmation to correct email
- Provide tracking number manually
- Update email address for future orders
Contact us if:
- UK/EU: No email within 24 hours of expected ship time
- North America: No email after 3 business days from order
- Need tracking number immediately
- Want to update email address on file
Prevent Future Issues:
- Add support@sure-golf.com to contacts
- Use primary email address at checkout
- Double-check email spelling during order
- Consider account creation for order history access
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