Support Hours & Response Times

Support Hours & Response Times

Need help? Here’s when and how you can reach us—and what to expect:

? Support Availability

• Mon–Fri: 9 AM–6 PM UK time (GMT/BST)

• Weekends & Holidays: Response times may be slower

Typical Response Times

• Email & Support Portal:
  – During business hours: within 2 business hours
  – Outside business hours: usually replied to next working day

• Returns & Warranty Requests:
  – Acknowledged within 1 business day
  – Resolved within 3–5 business days, depending on the issue

Need Faster Help?

• Check out our Knowledge Centre for instant answers

• For urgent issues (e.g. failed delivery, missing items), mark the request as "urgent" in the portal — or contact us directly at support@sure-golf.com