Quick Answer: Processing times vary by region. UK/EU orders placed before 3 PM GMT/BST ship same business day. North America orders, 98% ship within 1-2 business days.
Processing Times by Region:
UK & EU Orders:
- Before 3 PM GMT/BST: Ships same business day
- After 3 PM GMT/BST: Ships next business day
- Weekend orders: Begin processing Monday, ship same day if placed before 3 PM
North America Orders:
- 98% of orders: Processed and shipped within 1-2 business days
- Monday-Thursday orders: Typically ship within 1 business day
- Friday-weekend orders: Begin processing Monday, ship within 1-2 business days
Rest of World:
- Standard processing: 1-2 business days
- Remote locations: May require additional processing time
- Customs documentation: May add 1 business day
Check Your Timeline:
UK/EU customers:
- Did you order before 3 PM GMT/BST on a business day?
- If yes → Should ship same day
- If no → Should ship next business day
North America customers:
- Count business days (Monday-Friday) since ordering
- 98% ship within 2 business days
- Contact us if no shipping confirmation after 3 business days
Common Scenarios:
- UK order Tuesday 2 PM → Ships Tuesday ✅ Normal
- UK order Friday 4 PM → Ships Monday ✅ Normal
- North America order Monday → Ships Wednesday ✅ Normal
- Any region order → No update after 3 business days ❌ Contact us
What to do if your order is delayed:
- Check your spam/junk folder for shipping emails
- Verify your order confirmation email has correct details
- Confirm your region's processing timeline above
- If timeline exceeded, contact support with your order number
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