Quick Answer: Status update timing varies by region. UK/EU orders update faster due to same-day processing. North America orders may take 24-48 hours between updates. Both are normal.
Regional Update Expectations:
UK & EU Orders:
- Order placed: Immediate confirmation
- Processing update: Within 2-6 hours on business days
- Shipped status: Same day if ordered before 3 PM GMT/BST
- Tracking activation: 2-6 hours after shipping
North America Orders:
- Order placed: Immediate confirmation
- Processing update: Within 24 hours on business days
- Shipped status: Within 1-2 business days (98% of orders)
- Tracking activation: 6-24 hours after shipping
Why Regional Differences:
- UK/EU: Faster same-day processing enables quicker updates
- North America: Longer supply chain requires batch processing for efficiency
- Both regions: Weekend orders pause updates until Monday
Normal Status Gaps by Region:
UK/EU - Everything's Fine If:
- Less than 6 hours since ordering on business day
- Weekend order with no Monday updates yet
- Status shows "processing" for up to 1 business day
North America - Everything's Fine If:
- Less than 24 hours since ordering on business day
- Status shows "processing" for 1-2 business days
- Weekend order with updates starting Tuesday
Red Flags for Both Regions (Contact Us):
- UK/EU: No status change for 2+ business days
- North America: No status change for 3+ business days
- Order stuck in "processing" beyond regional expectations
- Conflicting information between emails and tracking page
Carrier Update Delays:
- International tracking may lag 24-48 hours regardless of region
- Local postal services control final delivery updates
- Peak seasons may slow all carrier update systems
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