Quick Answer: EU customers: No additional fees - duties included at checkout. North America: No duties expected. Other international: May have customs fees determined by your country.
Regional Customs Information:
European Union:
Duties included: Import taxes collected at point of sale
DDP shipping: Delivered Duty Paid terms
No additional charges: Smooth customs clearance
Rare courier errors: Don't pay if charged - contact us immediately
North America:
No duties expected: Fulfillment from Illinois center
Domestic-like delivery: No customs clearance for US orders
Canada: Minimal duties expected due to trade agreements
Other International:
Customer responsibility: Import taxes, customs duties, and fees
Country-specific: Varies by destination country policies
No control: Sure-Golf cannot predict or control these charges
Local customs office: Contact for specific information
Understanding EU DDP Service:
What DDP Means:
Delivered Duty Paid: We handle all customs processes
Pre-paid duties: Taxes included in your order total
Smooth delivery: No delays or additional payments
Professional service: Dedicated customs handling
If You're Charged Despite DDP:
Don't pay: This is a courier error
Contact us immediately: Forward payment request to support@sure-golf.com
We'll resolve: Handle directly with courier
Fast resolution: Usually resolved within 24-48 hours
International Customs Guidance:
Factors Affecting Duties:
Order value: Higher values typically mean higher duties
Product classification: Training aids may have specific classifications
Country policies: Each country sets own import rules
Trade agreements: Some countries have reduced duties
Minimising Customs Issues:
Accurate documentation: We provide proper customs forms
Honest declaration: All items properly declared
Professional handling: Experienced with international shipping
Proper packaging: Reduces inspection likelihood
Getting Customs Information:
Your local customs office: Best source for specific rules
Government websites: Official duty calculators often available
Sure-Golf guidance: We can share typical experiences for your country
No guarantees: Final duties determined by local authorities
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